Privacy Policy | Terms & Conditions
Recover-SSD.Com - Recover Data for Customers Globally
Recover-SSD.Com honors your privacy. Our Firm will not sell, loan or rent out any of our client's information to any third parties. Every single bit of information that is submitted to us is securely stored here at our headquarters. Customer Data is never shared for any reason whatsoever. We may sign a non-disclosure agreement (NDA) when you ask, but it must be signed before any service starts. Get your NDA here. Then send it to us through the contact page. Questions? Call 714-225-9700.
When signing off that I've read and agree to the Recover-SSD.Com "Terms & Conditions"
I understand there may be recovery fees if there is a success and I choose to have my files recovered. I Authorize Recover-SSD to bill me for services if any files are recovered. I understand that my recovered data needs to be placed on a new storage drive for delivering my recovered data. I understand data recovery can't be guaranteed, data may be corrupted past a point of salvation. I understand I'm in no way guaranteed any files will be recovered from my supplied media.
Fees at a glance
These are the fees stated on this page. The full wording follows below.
| Item | Amount | When |
|---|---|---|
| Free evaluation | $0 | Every case |
| Cancelling after work has started | $150.00 | Service fee |
| Returned check or stopped payment | Up to $25.00 per check (Nevada) | Services already delivered |
| Check reissue | $40.00 | If we must reissue a check we sent you |
| Return by FedEx, UPS or DHL | $30.00 (20.00 EUR for international orders) | Return shipping upgrade |
| Prepaid postage falls short | $5.00 handling | Special arrangements needed |
| Evaluation or shipping fee missing | Up to $75.00 per case | Not included with the order on arrival |
| Technical support after delivery | $150/hour | After your data is delivered |
| Archive copy after 30 days | $100.00 flat | Retrieving archived files |
| Device not found after a final warning | $100.00 archive fee | After the warning expires |
Check Your Client Order Status Live | Forgot Your Client IdAny customer with an open order can check their status: LIVE CUSTOMER ORDER STATUS PAGE. Here you can enter your unique 6 Digit Client ID number. Lost your Client ID? CALL: 714-225-9700No Data Recovered, No Data Recovery Fee
If Recover-SSD.Com is unable to recover or retrieve data from your SSD device, after all attempts have been exhausted, you will be sent a letter explaining what was found. No data recovery fee is charged. Anything that could apply to your case is explained to you before any work begins, and nothing proceeds without your approval.Attempting To Recover Data From A Device That Has Already Had Previous Work Done To It
If someone else has already worked on your SSD, please tell us on the free evaluation form. Earlier attempts can change what is still recoverable.
Other Various Policy Details
Your satisfaction is very important to us. The sale of new storage products are warranted by Recover-SSD.Com for a minimum of 90 days (unless otherwise noted). Most of the New devices sold by us have a Factory Guarantee that ranges between 1 to 5 years. As per most manufacturer standards: a warranty can become void when manufactured products have been opened or become defective due to issues out of our control.
Your Original Drive and Returns
Your original SSD is mailed back to the address on your case form, or recycled here if you prefer. Tell us your choice on the case form or when we call with your quote. In rare cases, advanced recovery work leaves a device that cannot be returned. We explain this before any work begins, and nothing proceeds without your approval. If your device cannot be returned, you may ask for a written note to support a replacement claim. If we cannot recover your files, we email you a message explaining what was found, and no data recovery fee is charged. To return new products you bought from us, call 714-225-9700.What Should You Include/expect With Your Shipment
For every single SSD device sent into us; all enclosures, USB cables and appropriate plugs should be sent in. Any basic shipping or packaging material, shipping-boxes will not be returned. Everything shipping out from us will be shipped back in our own proper packaging.
Non-damaged Product Return Policy
If you wish to return any NEW bought products (very rare occurrence), Recover-SSD.Com will return or credit you within fourteen days from the date of shipping. There is a possibility that a 20% restocking fee could be assessed. All sales are final on the 15th day or later.
Returning Equipment To Us
Make sure to call us prior to the shipping of any product back to us. Some issues can be solved by immediately contacting our team. If you choose to ship the equipment back to us, it should be shipped back within the original shipping/packing material. Any return shipment has to be prepaid and insured in the amount of the invoiced value of the repaired/recovered item. Additional shipping charges apply for any express or overnight shipments. When shipping back, the return shipping labeling should contain: Your Full Name, billing or shipping address, a single phone number as well as a copy of the order invoice or some kind of a written reason for the return.Status Updates and the Rush Service Policy
You can check your case any time on the status page with your 6-digit Client ID. Please wait one week after we receive your drive before calling for an update. If you need your case sooner, ask for the rush service. We have the right to hang on to any materials/SSD devices that are sent to us if any of the terms and conditions on this page are not followed or obeyed properly. All Rush orders are processed in a first in 1st out manner. If we are working on a Rush order, this case is put in the front of any regular (Not-A-Rush) queued cases. All Rush service is administered when we are open under normal working non-holiday hours. If a client opts in for a "rush" on any case, the rush fee will be applied (non refundable), whether we are able to successfully recover the data or not. If the rush fee is paid to us via a personal/business check, we have the right to keep all case materials up until the payment has completely cleared our bank/financial institution.
Please do not call for a status update unless over 1 week has passed since our last contact or the mailing of your device. To confirm that your package arrived, send it with a tracking carrier such as FedEx or UPS and follow the tracking on the carrier's page. We cannot track packages through the carriers for you. If a rush fee has been added to your case and is not paid, we will not ship back your device or data until it is paid in full, because your case was rushed.Requesting Technical Support - Or Technical Support On Devices Shipped In
Our team is happy to offer expert advice on any physical material/product shipped into Recover-SSD.Com. All support (phone/email) is available between the hours of 10:00am and 8:00pm Pacific, seven days a week. Once client data is delivered back to the customer, we are not responsible for any additional IT support on the storage device that contains your data. If data is received and you require IT support on how to utilize the device, please do contact your own Technical Support department or local computer repair shop. All files that we recover are recovered exactly as they were on the original SSD device that was shipped into us. if you need help in opening the recovered files, you will need to get in touch with your IT/Computer department. The same applies for any issues with the workings of the data, data security, read or write access errors and any other issues or questions relating to the programs that are made to open the recovered files. All devices shipped back to you with data on them are plug/play, your computer must be configured properly, just plug the device in and copy or completely transfer the recovered data. If you still require support. a $150/hour fee will be assessed.
Accessing Your Recovered Data Online/FTP
Our team is happy to upload/FTP all recovered data back to you securely by sending a link to the FTP stored files. Recover-SSD.Com is not responsible for any issues that you might be having with your internet connection due to slow Internet Service Provider bandwidth speeds. If there is more then 3 attempts at downloading the data on the same profile, we have the right to pull/remove any and all files, close out the FTP profile by treating the download service as being rendered. Our support team always asks for you to let us know once your downloading has complete from our servers, if you don't contact us in regards to this, we do reserve the right to again completely remove your profile and any data due to security reasons. If you request that we upload the files once again, another upload fee will be assessed once more.
Operating Systems & Retrieved Data - Unusual File Formats & Codecs
Our team is happy to diagnose and test certain files. There are many files that we recover which need a special codec or program that a customer will usually own that our company might not have access to, it's the customer's duty to ship this piece of software or any specialized codec that would be needed for us to be able to test the files to make sure that they open up in a correct way. You may email or ship the programs/codes along with your order. We open a sample of your recovered files with common programs to check that they work. You see the list of recovered files before you pay anything, and you decide before any charge. Most of the video formats are able to be opened with this small piece of software; VLC. If our technicians are able to open your videos using the VLC program, than the files are considered to be in working order. For image files, any standard photo viewer serves the same purpose.
OS - (Windows/Linux/Mac Operating-Systems)
The data recovery services are performed on a Windows OS (Operating System), if your data is Zipped up (.zip file format) or Rar'd (.rar file format), all files are delivered to the customer in a windows based format. If you are on an Apple/Mac system, we recommend that you expand all of the files onto another (presumably external) drive that can be utilized by both Windows and Mac based Operating Systems. Once your data is completely uncompressed... you may plug the drive into a Mac OS and utilize the recovered files.
Archives / Archived Data Return - Retrieving Saved / Archived Recovery
Once client data is archived after a successful recovery, the customer can request an additional copy of the recovered data (After 30 Days of recovery service). A flat archive fee of $100.00 will be assessed to retrieve and restore the archived files. In most cases this will usually apply to customers that end up requesting copies of their data that was successfully recovered at a previous time and then deleted/lost again for reasons beyond the control of Recover-SSD.Com
Legalities And Policy
We cannot guarantee a successful recovery in every case. You understand that no outcome is guaranteed, whatever was said or written before or after you contacted us. To the extent the law allows, our total liability for any claim about our services is limited to the amount you paid us for those services, and we are not liable for lost profits or other indirect losses. You agree to pay the reasonable costs, including attorney fees, we incur to collect an undisputed unpaid balance.
Bad Credit Clients/customers
Please pay any past-due balance. If a balance stays unpaid after written notice, we may send it to a collection agency.
Additional Service Fees
(This is an extremely rare occurrence) Our firm will bill you fees which can cover the shipping if needed when proper postage/shipping contained are not applied in a correct way, we will also charge additional fees to cover any transaction expenses of all kinds. If a client fails to ship or electronically send in the proper form of payment and time is wasted on our part to collect payment that was not sent into us as requested, we do have every right to charge additional fees for the time that is spent on collecting these required/requested payments. Our firm charges additional fees to cover any/all taxes that we have to pay as these costs to us are above the normal SSD data recovery fees that we receive. This is all in place as a way for us to cover additional expenses which will in turn prevent the raising of our data recovery fees.
Our Methods Stay Confidential
We keep the methods used on your case confidential. If you cancel after work has started, we still do not share details of the attempts made.
Bad/bounced Checks - Bad/declined Credit Cards - Payment Stops - Forgotten/unclaimed Items
Recover-SSD.Com does not tolerate bad or bounced checks, invalid credit cards or payments stopped by customers for services that have already been rendered. A returned check, a declined card or a stopped payment for services already delivered carries a fee as the law allows, up to $25.00 per returned check in Nevada, plus any costs the law allows us to recover. If we must reissue a check we sent you, a $40.00 fee applies. Unpaid balances may be sent to collections. This agreement is governed by Nevada law. Any dispute will be heard in the courts of the State of Nevada. If a court rules that Nevada law or U.S. law cannot apply, the law of the place where you live applies. When we send you a quote or a notice, we send it by email and by mail to the address on your case form. If we do not hear from you within 14 days of that notice, we may recycle your device. Files on it are erased.If an SSD data recovery service has been started/started, we are not going to halt the attempt at SSD recovery unless you notify us in regards to this matter in writing. (on really difficult types of recoveries, the whole process may take quite a bit of time in order to have a success) By you visiting our website or by sending in any Recover-SSD.Com forms to us, you do agree that you completely understand and agree to our details on this Terms & Conditions page and it's policy.
The images on this website are covered by our image rights and permissions page.
Devices, media or equipment left unclaimed 14 days after our notice are recycled by us. Additional repairs that are requested by the client for any/all devices carry an additional cost/per device as is clearly stated on our pricing page.
Cancelling After Work Has Started: Fees
All case and file authorizations (Filled-out/Signed/Printed Forms, Return Media Authorization/Tracking Numbers or RMA Numbers) are binding agreements between the client and Recover-SSD.Com after a required credit card has been placed on the Customer's file. Our SSD data recovery firm has the right to cancel any and all data recovery services before any of the recovery/analysis/any other fees have been collected and will immediately stop all work on the case and return the undamaged SSD device to you with a return shipping label paid by you, the customer. If the client decides to cancel the recovery process after work has already been performed, has been started, after the arrival of you device or if we have to collect a debt, the customer will incur a cancellation or data recovery service fee of $150.00. If you approve a quote and we recover no data, you pay no data recovery fee. Extras you order separately, such as the rush service, are billed as quoted and are not refunded.Our billing department can accept most forms of payment including major credit cards. Recover-SSD.Com accepts business Purchase Orders (PO) on approved conditions/terms. Recover-SSD.Com does its best to perform SSD recovery within the time frame allocated/quoted. However, there are other issues and circumstances which are outside our control. At times, we might require more time for the recovery. After any work has started or performed, if you decide to cancel any work due to a delay in the recovery time, you would be held responsible for a cancellation fee, unless we are notified in writing (letter or email) for us to halt on the recovery process. If a final warning has been given to a client for them to contact us and then we (Recover-SSD) have to find/locate your SSD device after the warning has passed/expired there is a $100.00 archive fee assessed. All cases receive a free evaluation. There is no charge for it.We will recycle all client SSD devices, drives or other storage or equipment media that are not claimed within 14 days of our notice, unless a recovery process of any kind has started. All requests for payment refunds have to be sent to Recover-SSD.Com in writing (email, letter) within the first two weeks (14 days) after you receive the storage device/data. None of this includes any software/programs or OS's (Operating System), etc. If you signed off on the form and the analysis/shipping fee is not included with your order upon arrival, Recover-SSD.Com reserves the right to go forward and bill/charge services fees up to $75.00 per case.
Shipping Conditions & Terms - Damaged Shipments- Package/letter Handling Policy
Physical External/Internal Damage to any device, product/package or package contents have to be reported to Recover-SSD.Com (all premier carriers such as UPS & FedEx) in a fast and timely manner (or within 1 week, whichever comes first). We can't file a shipping or tracking claim on behalf of clients for any shipping package damage, the client has to contact and sign off to the proper shipping carrier that is responsible for the broken products/devices/shipment or damage. Recover-SSD.Com is absolutely not responsible in any way for lost SSD devices/media or any other media that is sent to us improperly. When shipping your device, avoid sending in SSD devices in the plain business type envelopes as Recover-SSD.Com has no control over this and is not responsible for any issue that arise from this improper way of sending your device to us. Shipping SSD devices in an acceptable and durable package is your responsibility in every single case.When shipping data/devices back to you. we use USPS as our default carrier on all shipment unless otherwise stated or requested in writing by the Customer in advance. If a device or shipment is lost, broken, damaged or returned to you with a piece of the hardware or anything else missing, this is out of our control and is not the responsibility of Recover-SSD.Com. We will not track/insure or request a signature type delivery package unless this is requested in writing by the customer in a timely manner before each shipment is handled, managed, made or shipped out. All of these shipping and tracking requests/arrangements must be made well before the SSD data recovery service is started. Return shipping upgrades (return shipping only): if you would like your device returned by a courier other than USPS, such as FedEx, UPS, or DHL, add $30.00 (USD). For international orders, add 20.00 EUR. A $5.00 handling fee applies if the prepaid postage on your original shipment falls short and we have to make special arrangements or extra trips to a shipping carrier center.Sending / Handling / Shipping Services During National Holidays - It is the client's job and responsibility to completely understand that the days/dates surrounding major holidays might present an issue where the items/SSD devices are not shipped / delivered / handled & worked-on on time or are somewhat delayed in being shipped / serviced / worked-on. It is not our responsibility to have to deal with these types of problems, issues and time consuming delays. Recover-SSD.Com also believes that if the shipment is placed on hold or delayed, our shipping department will make an attempt to retrieve these packages once we are back in the offices.
No Data Recovered, No Data Recovery Fee
If Recover-SSD.Com is unable to recover or retrieve data from your SSD device, after all attempts have been exhausted, you will be sent a letter explaining what was found. No data recovery fee is charged. Anything that could apply to your case is explained to you before any work begins, and nothing proceeds without your approval.Attempting To Recover Data From A Device That Has Already Had Previous Work Done To It If someone else has already worked on your SSD, please tell us on the free evaluation form. Earlier attempts can change what is still recoverable.
Other Various Policy Details Your satisfaction is very important to us. The sale of new storage products are warranted by Recover-SSD.Com for a minimum of 90 days (unless otherwise noted). Most of the New devices sold by us have a Factory Guarantee that ranges between 1 to 5 years. As per most manufacturer standards: a warranty can become void when manufactured products have been opened or become defective due to issues out of our control.
Your Original Drive and Returns
Your original SSD is mailed back to the address on your case form, or recycled here if you prefer. Tell us your choice on the case form or when we call with your quote. In rare cases, advanced recovery work leaves a device that cannot be returned. We explain this before any work begins, and nothing proceeds without your approval. If your device cannot be returned, you may ask for a written note to support a replacement claim. If we cannot recover your files, we email you a message explaining what was found, and no data recovery fee is charged. To return new products you bought from us, call 714-225-9700.What Should You Include/expect With Your Shipment For every single SSD device sent into us; all enclosures, USB cables and appropriate plugs should be sent in. Any basic shipping or packaging material, shipping-boxes will not be returned. Everything shipping out from us will be shipped back in our own proper packaging.
Non-damaged Product Return Policy If you wish to return any NEW bought products (very rare occurrence), Recover-SSD.Com will return or credit you within fourteen days from the date of shipping. There is a possibility that a 20% restocking fee could be assessed. All sales are final on the 15th day or later.
Returning Equipment To Us
Make sure to call us prior to the shipping of any product back to us. Some issues can be solved by immediately contacting our team. If you choose to ship the equipment back to us, it should be shipped back within the original shipping/packing material. Any return shipment has to be prepaid and insured in the amount of the invoiced value of the repaired/recovered item. Additional shipping charges apply for any express or overnight shipments. When shipping back, the return shipping labeling should contain: Your Full Name, billing or shipping address, a single phone number as well as a copy of the order invoice or some kind of a written reason for the return.Status Updates and the Rush Service Policy You can check your case any time on the status page with your 6-digit Client ID. Please wait one week after we receive your drive before calling for an update. If you need your case sooner, ask for the rush service. We have the right to hang on to any materials/SSD devices that are sent to us if any of the terms and conditions on this page are not followed or obeyed properly. All Rush orders are processed in a first in 1st out manner. If we are working on a Rush order, this case is put in the front of any regular (Not-A-Rush) queued cases. All Rush service is administered when we are open under normal working non-holiday hours. If a client opts in for a "rush" on any case, the rush fee will be applied (non refundable), whether we are able to successfully recover the data or not. If the rush fee is paid to us via a personal/business check, we have the right to keep all case materials up until the payment has completely cleared our bank/financial institution.
Requesting Technical Support - Or Technical Support On Devices Shipped In Our team is happy to offer expert advice on any physical material/product shipped into Recover-SSD.Com. All support (phone/email) is available between the hours of 10:00am and 8:00pm Pacific, seven days a week. Once client data is delivered back to the customer, we are not responsible for any additional IT support on the storage device that contains your data. If data is received and you require IT support on how to utilize the device, please do contact your own Technical Support department or local computer repair shop. All files that we recover are recovered exactly as they were on the original SSD device that was shipped into us. if you need help in opening the recovered files, you will need to get in touch with your IT/Computer department. The same applies for any issues with the workings of the data, data security, read or write access errors and any other issues or questions relating to the programs that are made to open the recovered files. All devices shipped back to you with data on them are plug/play, your computer must be configured properly, just plug the device in and copy or completely transfer the recovered data. If you still require support. a $150/hour fee will be assessed.
Accessing Your Recovered Data Online/FTP Our team is happy to upload/FTP all recovered data back to you securely by sending a link to the FTP stored files. Recover-SSD.Com is not responsible for any issues that you might be having with your internet connection due to slow Internet Service Provider bandwidth speeds. If there is more then 3 attempts at downloading the data on the same profile, we have the right to pull/remove any and all files, close out the FTP profile by treating the download service as being rendered. Our support team always asks for you to let us know once your downloading has complete from our servers, if you don't contact us in regards to this, we do reserve the right to again completely remove your profile and any data due to security reasons. If you request that we upload the files once again, another upload fee will be assessed once more.
Operating Systems & Retrieved Data - Unusual File Formats & Codecs Our team is happy to diagnose and test certain files. There are many files that we recover which need a special codec or program that a customer will usually own that our company might not have access to, it's the customer's duty to ship this piece of software or any specialized codec that would be needed for us to be able to test the files to make sure that they open up in a correct way. You may email or ship the programs/codes along with your order. We open a sample of your recovered files with common programs to check that they work. You see the list of recovered files before you pay anything, and you decide before any charge. Most of the video formats are able to be opened with this small piece of software; VLC. If our technicians are able to open your videos using the VLC program, than the files are considered to be in working order. For image files, any standard photo viewer serves the same purpose.
OS - (Windows/Linux/Mac Operating-Systems) The data recovery services are performed on a Windows OS (Operating System), if your data is Zipped up (.zip file format) or Rar'd (.rar file format), all files are delivered to the customer in a windows based format. If you are on an Apple/Mac system, we recommend that you expand all of the files onto another (presumably external) drive that can be utilized by both Windows and Mac based Operating Systems. Once your data is completely uncompressed... you may plug the drive into a Mac OS and utilize the recovered files.
Archives / Archived Data Return - Retrieving Saved / Archived Recovery Once client data is archived after a successful recovery, the customer can request an additional copy of the recovered data (After 30 Days of recovery service). A flat archive fee of $100.00 will be assessed to retrieve and restore the archived files. In most cases this will usually apply to customers that end up requesting copies of their data that was successfully recovered at a previous time and then deleted/lost again for reasons beyond the control of Recover-SSD.Com
Legalities And Policy We cannot guarantee a successful recovery in every case. You understand that no outcome is guaranteed, whatever was said or written before or after you contacted us. To the extent the law allows, our total liability for any claim about our services is limited to the amount you paid us for those services, and we are not liable for lost profits or other indirect losses. You agree to pay the reasonable costs, including attorney fees, we incur to collect an undisputed unpaid balance.
Bad Credit Clients/customers Please pay any past-due balance. If a balance stays unpaid after written notice, we may send it to a collection agency.
Additional Service Fees (This is an extremely rare occurrence) Our firm will bill you fees which can cover the shipping if needed when proper postage/shipping contained are not applied in a correct way, we will also charge additional fees to cover any transaction expenses of all kinds. If a client fails to ship or electronically send in the proper form of payment and time is wasted on our part to collect payment that was not sent into us as requested, we do have every right to charge additional fees for the time that is spent on collecting these required/requested payments. Our firm charges additional fees to cover any/all taxes that we have to pay as these costs to us are above the normal SSD data recovery fees that we receive. This is all in place as a way for us to cover additional expenses which will in turn prevent the raising of our data recovery fees.
Our Methods Stay Confidential We keep the methods used on your case confidential. If you cancel after work has started, we still do not share details of the attempts made.
Bad/bounced Checks - Bad/declined Credit Cards - Payment Stops - Forgotten/unclaimed Items Recover-SSD.Com does not tolerate bad or bounced checks, invalid credit cards or payments stopped by customers for services that have already been rendered. A returned check, a declined card or a stopped payment for services already delivered carries a fee as the law allows, up to $25.00 per returned check in Nevada, plus any costs the law allows us to recover. If we must reissue a check we sent you, a $40.00 fee applies. Unpaid balances may be sent to collections. This agreement is governed by Nevada law. Any dispute will be heard in the courts of the State of Nevada. If a court rules that Nevada law or U.S. law cannot apply, the law of the place where you live applies. When we send you a quote or a notice, we send it by email and by mail to the address on your case form. If we do not hear from you within 14 days of that notice, we may recycle your device. Files on it are erased.If an SSD data recovery service has been started/started, we are not going to halt the attempt at SSD recovery unless you notify us in regards to this matter in writing. (on really difficult types of recoveries, the whole process may take quite a bit of time in order to have a success) By you visiting our website or by sending in any Recover-SSD.Com forms to us, you do agree that you completely understand and agree to our details on this Terms & Conditions page and it's policy.
The images on this website are covered by our image rights and permissions page.
Devices, media or equipment left unclaimed 14 days after our notice are recycled by us. Additional repairs that are requested by the client for any/all devices carry an additional cost/per device as is clearly stated on our pricing page.